Shipping Policy

Shipping

Once your PC passes our quality assurance checks, we hand it off to our trusted local courier service for delivery.

• Delivery Timeframe: Most orders are delivered within 24 hours after dispatch.

• Location: Currently, we ship throughout Dubai and surrounding areas.

• Packaging: All systems are securely packed with protective materials to ensure safe transit.
   

Returns

We offer a 2-Day Return Window starting from the day your PC is delivered.

• Returns are only accepted if the system is in original condition, with all packaging, accessories, and cables included.

• If the return is due to a technical issue or defect, we will work with you to resolve it quickly or issue a replacement if necessary.
   

After this 2-day window, returns are no longer accepted, but warranty support remains active for one full year.

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How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our support team at support@digitalalchemy.shop within 2 days of receiving your PC. Please include your order number and a brief description of the issue.

2. Return Authorization: Our support team will guide you through the return process and provide you with a Return Authorization if applicable.

3. Prepare the Package: Ensure that the PC is securely packed in its original packaging, including all accessories and cables.

4. Return Shipping: We will coordinate with our courier service to arrange the pickup of the returned item.

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Please note that returns without prior authorization may not be accepted.